Privacy Policy

Privacy Policy – Relief Resources
Last Updated: 11/29/2025

Relief Resources (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or purchase our products.

1. What Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Directly

• Name

• Email address

• Billing details

• Account login information (if you create an account)

• Any information you submit through contact forms or customer enquiries

1.2 Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and site navigation behaviour

• Cookies and tracking data

• Download history (for digital products)

1.3 Payment Information
Payments are processed through secure third-party providers (e.g., Stripe, PayPal).
We do not store or have access to your credit card details.

2. How We Use Your Information
We may use your information for the following purposes:

• To process orders and deliver digital products

• To communicate with you regarding purchases, updates, and customer support

• To manage your account (if applicable)

• To send marketing emails (only if you opt in)

• To improve our website, products, and customer experience

• To meet legal or regulatory obligations

We do not sell, rent, or trade personal information.

3. Disclosure of Personal Information
We may share your information only when necessary:
3.1 Third-Party Service Providers
Including:

• Payment processors

• Website hosting platforms

• Email marketing services

• Analytics providers (e.g., Google Analytics)

These providers may access personal information solely to perform their services.
3.2 Legal Requirements
We may disclose information where required by:

• Australian law

• Court order

• Law enforcement requests

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4. How We Store and Protect Your Information

• Personal information is stored securely using encrypted systems and protected servers.

• Only authorised personnel have access to your information.

• We maintain reasonable safeguards to prevent unauthorised access, misuse, or loss.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies
Our website uses cookies to:

• Improve functionality

• Remember your preferences

• Track website performance

• Assist in analytics and marketing

You may disable cookies via your browser settings, but this may affect website functionality.

6. Accessing and Correcting Your Information
You may request to:

• Access the personal information we hold about you

• Correct or update inaccuracies

• Delete your account (if applicable)

Email us at any time at [Insert Email] to make a request.
We may require identity verification for security purposes.

7. Email Marketing
We comply with the Spam Act 2003 (Cth).
You will only receive marketing emails if you:

• Opt in via the website, or

• Choose to subscribe during checkout

You may unsubscribe at any time using the link provided in each email.

8. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect data from children without parental consent.

9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

10. Data Retention
We retain personal information only as long as necessary for:

• Fulfilling the purpose for which it was collected

• Legal and accounting obligations

• Customer service needs

After this period, information is securely deleted.

11. International Transfers
Some service providers may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected according to Australian Privacy Principles.

12. Updates to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
Continued use of the website signifies acceptance of the updated policy.

13. Contact Us
For questions, concerns, or privacy requests, please contact:

Relief Resources
Email: info.reliefresources
Website: www.reliefresources.com.au